TERMS AND CONDITIONS

PRIVACY POLICY

隱私資訊

POETRY ( LAB ) regards the privacy of users as highly important and complies with all regulations concerning the “Act on Protection of Information and Promotion of Utilization of Information and Communications Network.By stating its privacy policy as shown below, the Company hereby informs users of the purpose and use of personal information provided by the user to the Company, and the measures taken for the protection of their personal information.

POETRY ( LAB ) operates the https://www.poetrylab.com website. If you do choose to use our service on our website, you agree to the collection and use of information about this policy. The personal information that we collect is used for providing and improving the service and will not share your information with anyone except as described in this privacy policy.

Personal information includes such as the following:

Biographical Data: Name, surname, date of birth;
Contact Data: Address of residence, email address;
Sales Data: Shipping and billing address, method of delivery and payment, name of credit card holder and expiration date, information requested by customer service;
Purchase Data: Detail of the purchased products such as size, price, model, etc ;

POETRY ( LAB ) 將使用者的隱私視為非常重要，並遵守所有有關「資訊保護和促進資訊通訊網路利用的法律」的規定。透過以下所示的隱私權政策，本公司特此通知使用者提供給本公司的個人資訊的目的和使用以及保護其個人資訊所採取的措施。如果顧客在我們的網站上選擇使用我們的服務，則您同意收集和使用有關本政策的資訊。我們收集的個人資訊僅用於提供和改進本服務，除本隱私權政策所述外，我們不會與任何人分享了您的訊息。

PAYMENT CHARGES

支付方式

POETRY ( LAB ) accepts the following payment methods:
Upon purchase of your goods, there will be a 2 step process of authorization and acquisition.The first step involves the verification of customers’ payment details, after which the order amount is reserved and undergoes the second step of acquisition. In the second step, the reserved amount is transferred from the customer’s account to the POETRY ( LAB ) account and the payment will appear on your statement as code.

By creating an account on our website, we offer a fast purchase service, which allows you to save your credit card details, and shipping/billing address for future purchases.

接受以下付款方式:
* 只接受現金轉帳

在收到顧客購買訂單後，會為顧客核對購買的項目並提供一組訂單編號。
麻煩顧客把該金額從帳戶轉到 POETRY ( LAB )帳戶裡，付款在您的對帳單上顯示為該組訂單編號。
透過在我們的網站上建立帳戶，我們提供快速購買服務，允許您保存您的信用卡詳細信息，發票/發票地址，以備將來購買。

RETURNS

退貨換貨服務

Given the individualistic made-to-order nature of each garment, at this moment we are not able to provide returns, exchanges, or cancellations. Should we have made any errors to your order (such as a damaged product or incorrect size shipped), please contact us. We will endeavor to resolve the issue as quickly as possible.

In the above case, all items must be returned in their original state, with all the tags untouched, boxes, and dust bags must also be returned with the items. If the above conditions are not met, the items are not eligible for any refunds and/or exchanges. We reserve the right to refuse any washed, worn or altered items.


鑑於每件衣服都是訂製的，目前我們無法提供退貨、換貨或取消服務。
如果我們對您的訂單有任何錯誤(如損壞的產品或錯誤的尺寸發貨)，請聯絡我們。我們將努力盡快解決這個問題。
在上述情況下，所有物品必須以原始狀態返回，所有標籤都不能動，盒子和除塵袋也必須與物品一起返回。
如果不符合上述條件，這些物品將無法獲得任何退款和/或換貨。我們保留拒絕接受任何水洗，磨損或更改的物品的權利。

www.poetrylab.com